Frequently Asked Questions

1. Upload your song: MP3, WAV, M4A, or FLAC
2. Add a reference photo (optional): your face gets woven into every shot
3. PulseJet analyzes your music: BPM, mood, sections, and lyrics
4. Choose a visual theme: cinematic, neon, lo-fi, and more
5. Generate: AI creates and animates every shot to the beat
6. Download your finished music video

It's worth your time to learn how to write good prompts so your clips come out great. We call it "prompt engineering", and we want every one of your clips to be awesome. A few tips:

• Search the web for "AI video prompts"; you'll find tons of examples
• Watch YouTube videos on how to write video prompts
• Use Gemini as your co-writing partner: "draft me a prompt to generate a video of…"
• Use PulseJet to autogenerate your scripts and shot plans but don't just use them as-is. Treat them as inspiration and make them your own.

Start with free song planning and preview images for a 30-second music video after a human check. Video generation requires a purchase.

Start with a 30-second project. You can review the still previews before buying the video unlock.

You can preview your results in PulseJet. Downloads and sharing require a purchase. If you need more Juice to finish generation, you can buy a pack or subscription and continue your existing project.

You're charged for the seconds of video we actually buy, so a fast cut costs less than a long, lingering one. Clips come back in blocks (about 5 seconds on most models, 4 on Veo 3.1 Fast), and a shot shorter than a block still costs the whole block, which on Veo 3.1 Fastworks out to 400 credits.

Credits are the main currency on PulseJet; think of it like a coin-operated machine. You can get them two ways:

• Credit packs: buy a one-time pack, from the Juice Box at 12,000 credits up to the Full Press at 110,000
• Monthly subscription: the Artist, Pro or Studio tier gives you monthly credits at a better rate than packs

Credits work the same regardless of how you bought them. Since video is billed by the second, both levers are yours: keep a close eye on your balance, watch out for the pricier models, and preview on a cheaper one before you go full bore on your final videos.

AI video generation is not free for us either; each shot kicks off a real call to an external AI model and we pay the model provider whether the output is great or unusable. That's why credits work the way they do: the moment you tap Generate, the credits leave your balance.

What this means for you:

• Start small. Render thumbnails first so you can see how a shot looks before you spend video credits on it.
• Try a cheap model first. Use Wan or Kling Standard while you dial in your prompts; switch to Kling Pro / Runway only when you're confident.
• Edit the prompt before regenerating. Re-running an identical prompt usually gets you a similar-quality result; change something if you didn't love the output.
• Don't burn all your credits in one session. Save some headroom for the final polish pass.

We can't refund credits spent on AI generation that didn't meet your expectations; see the next FAQ for why. Spend them like you'd spend cash.

Short answer: no. AI output is non-refundable.

AI video generation is inherently experimental. Two identical prompts can produce very different results, and the same prompt can produce a stunning shot on one model and a strange one on another. We pay our AI model providers per generation whether you love the output or not, so credits spent on generation are non-refundable, same as any other AI tool you might use (Midjourney, Runway, etc.).

What IS refundable:

• Technical failures we can't resolve. If a generation fails server-side and we can't fix it, contact us at support@pulsejetstudios.com within 7 days for a credit refund. Most failures auto-refund without you doing anything.
• Unused credit packs and unused subscription periods: see our Terms of Service.

If a single shot comes out poorly, you can retry it (it costs credits but often nails it on the second try with a tweaked prompt). If the whole video disappoints, we're sorry, but the credits are gone the same way the energy bill is gone after you cook a meal that didn't turn out.

AI video models are everything when it comes to the quality and style of your clips. Leading models include Kling, Runway, and Google VEO; each one was trained on different videos, so each has its own distinct style.

Price usually correlates with quality (higher price = higher quality) but not always, and more expensive models burn more credits per shot.

Our tip: start with a cheaper model while you're dialing in your prompts, then switch to a premium model once you're confident. That way you spend big credits only on keepers.

PulseJet is built on top of cutting-edge AI video models (Kling, Runway, Google Veo, and others). These models are impressive but inconsistent: the same prompt can produce a stunning shot on one run and a strange one on the next. That's the nature of AI generation in 2026.

What this means in practice:

• Hands, faces, and text are still hard for AI. Expect occasional weirdness.
• Specific actions (“the person opens the door, walks through, and turns around”) often don't play out exactly as written. Simpler beats work better than complex choreography.
• Style consistency across shots is improving fast but isn't perfect; a person's outfit may shift slightly between shots even with a reference photo.
• The first try isn't always the best try. Some of the best videos come from retrying a few shots with tweaked prompts.

We're iterating fast and the models are getting better every month. If you have a specific shot that's consistently disappointing, tell us; that feedback shapes our prompt engineering and model defaults.

When you join, you pick a referral code (your "stage name") and get a link like pulsejet.ai/?ref=YOURCODE. Share that link anywhere: a post, a bio link, a video description.

When someone clicks it, we drop a 30-day attribution cookie on their browser. If they sign up and pay within that 30-day window, the purchase is credited to you. It's last-click: if they later click a different partner's link before paying, that later click wins.

There's no separate "referral code" field to type in at checkout; it's all handled by the link itself.

On top of cash payout, every partner gets a recurring monthly grant of PulseJet credits, just for being active in the program, not tied to how much you've referred:

• Silver: 20,000 credits/mo
• Gold: 35,000 credits/mo
• Platinum: 45,000 credits/mo

Think of these as fuel to make your own PulseJet videos, plenty to work with, and generous on purpose. Videos made from partner credits carry a watermark, the same way free-plan videos do.

1. Hard-refresh the page (Cmd+Shift+R / Ctrl+Shift+R)
2. If generation is stuck, click Stop and try again
3. If a shot failed, click Retry on that shot
4. If you see a credit error, check your balance in the dashboard header
5. Still stuck? Contact us in Discord or email support@pulsejetstudios.com (we can look at your project directly)

• 1080p export
• Custom theme builder
• Direct publishing to YouTube, TikTok, and Instagram
• Team / collaboration projects
• Mobile app
• Public launch with full billing